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The email management software for complex support
Manage shared inboxes like support@ or info@ — triage and route emails, collaborate across teams, surface customer data from every tool, and handle the hardest requests with AI and automation.
Trusted by 10,000+
teams globally
Collaborate across teams, tools, and
shared inboxes from one workspace
Track, collaborate, and resolve issues at scale across shared inboxes
Triage emails, route them to the right owner, distribute workload evenly, and track status at every step. Manage escalations and handoffs with shared visibility and context — private notes, internal Slack threads, and conversation history keep everyone on the same page.
Let AI and automation handle your support queue
Most AI stops at simple deflection. Hiver AI and automation take on complex requests — triaging emails, routing them, drafting replies, and automating responses. Every AI response is grounded in support docs, past conversations, and account data from connected tools.
Get complete visibility from connected tools
Hiver connects with CRM, Jira, Linear, NetSuite, and more — so customer data lives where your team works. Every agent picks up a conversation with full context, and AI uses that data to respond accurately.
Uncover insights and improve team performance
See how your team is really performing — response times, SLAs, and individual performance, all in one place. AI flags issue trends and response quality gaps so you always know where to focus and what to fix first.
Most platforms treat AI as a bolt-on. We don’t.
We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
Getting started is easier than you think. Go live in under an hour.
Connect your shared inboxes
Connect support@, info@, or any shared address to Hiver. Past conversations sync instantly, and new emails land in real time.
We help set it up for you
While most teams set it up themselves, we assign a specialist to help with the entire setup, like AI, analytics, and workflows — even if you’re in trial.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you — 24/7 support, best practices, and hands-on training.
Trusted by 10,000+ teams for
high-stakes support
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What channels does Hiver offer?
Hiver supports email, chat, Slack, WhatsApp, voice, social media, and more. You can also set up a help center and customer portal. We support all major email providers — Gmail, Outlook, and custom email providers.
3. How does pricing work?
Hiver is priced per user, with AI included in all plans. We don’t charge extra for AI usage.
4. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
5. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
