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The #1 Shared Inbox Software for Outlook
Move beyond the chaos of Outlook’s folders, color categories, and “reply-all.” Easily manage shared inboxes like support@ or info@ from an intuitive interface that feels just like Outlook. Triage, route, and respond faster with AI.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Outlook shared mailboxes weren’t built for email management
Why growing teams choose Hiver to manage email support
Built-in ticketing
Automatically assign owners to emails, track statuses, and categorize emails with tags and custom fields.
Collaborate with ease
Collaborate using private notes. Every conversation, note, and customer interaction lives in one place.
Collision alerts & SLAs
Prevent duplicate replies with real-time alerts. Stay on top of every request with SLAs and breach alerts.
Automation & AI
Auto-assign emails by keyword, sender, or any custom criteria. Use AI to draft replies and deflect questions.
Integrate with 100+ apps
Integrate Hiver with Jira, Salesforce, Slack, and 100+ apps. Create tickets, log CRM activity, and more.
Analytics for decision making
Easily track key metrics like email volume, workload, response times, SLA, and more.
Built for scale
Hiver scales without friction. No user caps, no storage limits, no performance lags as you scale.
No ticketing capabilities
Use folders and tags to assign and track emails. It's manual, error-prone, and clunky.
Rely on forwards and CCs
CCs and forwards create clutter. Context lives in personal inboxes, side chats, and forwarded threads.
No collision alerts & SLAs
Multiple teammates can respond to the same email. There’s no way to define SLAs or receive alerts.
Teams end up doing gruntwork
Outlook rules are limited and rigid. Plus, there’s no built-in AI for drafting and deflection.
Isolated from your data
There’s no way to integrate with other apps unless you use third-party software like Zapier.
No way to measure key metrics
Outlook lacks reporting to measure team performance or monitor key metrics.
Performance caps
Shared mailboxes cap at ~25 users. Beyond that, search fails, sync breaks, and performance crawls.
Email is easy, until it becomes chaotic. This is why you need Hiver.
Let AI clean up everything your inbox is tired of
From triaging to drafting to resolving, Hiver’s AI Agents remove the grunt work and keep your email queues moving fast and accurately.
Ensure accountability on every email
Duplicate replies? Missed emails? Endless forwards and CCs? Not on our watch!
Hiver makes it effortless to manage email addresses like support@ or info@. Route and assign emails with clear ownership, organize with tags, track status, and collaborate through side notes.
Automate everything that slows your inbox down
Create smart workflows, reduce manual steps, and pull customer data from 100+ integrations—so your team stays efficient, not overloaded.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine—and where to optimize.
Your inbox can do more. Here’s proof.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Stop forcing your team to wrestle
with messy inboxes. Try Hiver
No credit card needed
