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Live chat and AI agents for modern customer service
Automate your frontline support with state-of-the-art AI that autonomously resolves support queries and delivers 24/7 support.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Deliver 24/7 customer service with AI assistance
Let AI handle the busy work
Hiver’s AI Agents autonomously respond to incoming chats by pulling info from your help centre, internal SOPs, and past conversations. Determine which inquiries AI should handle and which should be directed to humans. The best part: Hiver AI is built in across all plans and can be set up in under 10 minutes.
One inbox for every conversation
Unify email, live chat, Slack, voice, WhatsApp, and more into a single support hub, and empower customers with self-service through a branded portal and knowledge base. Get a unified view of conversation history across channels and empower agents with the context they need to deliver personalized service.
Build rule-based chatbots and integrate with 100+ apps
Easily build out “if-then” decision trees to handle complex scenarios like FAQs, booking information, etc, at scale. Integrate with 100+ apps to bring customer context directly into your workspace.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine—and where to optimize.
One AI platform, endless possibilities.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Unlock the power of AI Agents
and deliver stellar service
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