Skip to content
The modern AI Customer Support Platform
Get rid of legacy help desks and switch to Hiver, the customer support platform for the modern AI era. Deliver stellar service across channels while AI agents cut the busy work and autonomously resolve support tickets.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
The new standard for modern customer support.
Let AI handle the busy work
From triaging to drafting to resolving, Hiver’s AI Agents automate the grunt work and keep your ticket queues moving fast and accurately. The best part: Hiver AI comes built in across all plans and can be set up in less than 10 minutes.
One inbox for every customer conversation
Unify email, chat, Slack, voice, WhatsApp, and more into a single support hub, and empower customers with self-service through a branded portal and knowledge base. Easily collaborate on support tickets without endless CCs, forwards, and DMs.
Build workflows and integrate with 100+ apps
Create smart workflows, reduce manual steps, and pull customer data from 100+ integrations—so your team stays efficient, not overloaded.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine—and where to optimize.
One AI platform, endless possibilities.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
