Skip to content
Zendesk wasn't built for B2B teams
Zendesk was built for B2C support. Hiver is designed for complex B2B operations—with powerful workflows, support for Slack, multi-team collaboration, and built-in AI with no add-ons or usage fees.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why teams that are tired of Zendesk choose Hiver
Do more with Hiver—effortlessly and faster.
Built for multi-team collaboration
Loop in teams easily. When an issue is routed or escalated, everyone has full ticket history & context.
Easy-to-use, powerful AI automations
Combine "if/else" logic, rules, and AI to handle even the most complex scenarios.
Account centric visibility
Give your team a real-time overview of account health, sentiment, custom attributes, and more.
Support customers over Slack
Set up Slack as a channel. Hiver supports bi-directional syncing and threaded conversations.
Self-updating help centers with AI
AI keeps the help center updated at all times by referencing tickets and automatically creating articles.
Built-in AI. No add-on or usage costs.
AI Agents for deflection, Copilot for drafting, and automated QA—all built in across plans.
Transparent, predictable pricing
Flat per-user pricing with all core capabilities and AI included in the $55/user plan.
Teams operate in silos
When conversations move across teams, they turn into new tickets, forcing manual context transfer.
Complex rules, high overhead
Automations are form-based, hard to visualize and don't hold up when issues are complex.
Ticket centric visibility
With Zendesk, teams only get a list of tickets with limited account-level insights.
Poor support for slack
Zendesk lacks key features like bi-directional syncing and internal threads for collaboration.
Old school knowledge management
Zendesk lacks AI guidance for any updates. Teams spend hours maintaining the help center manually.
AI priced separately
Zendesk's AI Agent costs $2 per resolution. Copilot and QA are add-ons—$50 and $35 per user.
Usage-based pricing escalates costs
Essential features are gated behind plans that cost $115/ user. AI costs can scale fast with ticket volume.
Zendesk adds friction. Hiver removes it.
AI that speeds up your queue, without surprise costs
Let AI triage, route, draft replies, and automate resolutions from the moment you sign up. No metered “per-resolution” charges, no add-on pricing. Just faster support.
Every channel, one workspace
Manage email, chat, Slack, WhatsApp, voice, and socials from an intuitive interface. No clunky interface, no learning curve — just faster support.
Automations your team can set up without engineers
Build rule-based or AI-driven workflows in minutes. Assign, escalate, prioritize, and clean your queues without touching a script or relying on developers. Integrate with 100+ apps to unify customer context right inside Hiver.
Reporting that tells a story
Track response times, resolution trends, CSAT, and more with clear, customizable dashboards that show where you shine and where to optimize.
Stuck with an outstanding Zendesk contract?
Which assets can be migrated from Zendesk?
Each Zendesk ticket is converted into a Hiver conversation with the subject line, initial message, follow-ups, any private notes and attachments.
How long does it typically take to migrate from Zendesk to Hiver?
Once we receive the data export files required for migration, most businesses can be migrated to Hiver in a few days. However, the exact time depends on the volume of tickets.
We can
buy out the
contract!
What does your CX tool really cost as it scales?
Most teams don’t stay on the base plan. As support teams scale, they add automation, reporting, AI,
and more agents. With Zendesk, those additions surface hidden costs. With Hiver, they don’t.
Support agent(/s)
$115/month++
What you see on the pricing page
$1,150/month
What teams typically add as they scale
Save
$1,000
per month
$550/month
$55/agent. All core features included.
- Ticketing
- AI Agents
- AI Copilot
- Advanced Automations
- Omnichannel
- Integrations
- Analytics
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Regain your zen by letting go of Zendesk Try Hiver!
No credit card needed
