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Our thoughts on customer service, team collaboration and productivity

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productivity
73 posts
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6 min read    |     Product Updates
Hiver Updates: Help Customers Self-Serve with Hiver’s Knowledge Base Feature
Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload.  Let’s face it –...
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24 min read    |     Customer Experience
11 Best Freshdesk Alternatives of 2024
The blog on 11 Best Freshdesk Alternatives of 2024 aims to guide businesses in finding a suitable alternative that aligns with their specific needs, whether it’s for...
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5 min read    |     Product Updates
Hiver Updates: New Zapier & AWS S3 Connectors, Auto-assign to Responder, Mobile App Facelift, and more!
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3...
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4 min read    |     Product Updates
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our...
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10 min read    |     Email Management
13 Gmail Tips And Tricks To Increase Productivity in 2024
Methods and Tools to make sure you are using your Gmail inbox efficiently.
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15 min read    |     Collaboration & Productivity
22 Google Drive add-ons to improve team productivity
Google announced, a few years back, that more than 2 trillion files were stored in Google Drive by its users. A number that is...
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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7 min read    |     Collaboration & Productivity
How Can ChatGPT Help With Customer Service in 2024 (Tips, Implementation, and Real-Life Examples)
There’s no doubt that AI chatbots make customer service more efficient. But one of their biggest drawbacks is that they...
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Collaboration & Productivity
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Customer Service
Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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