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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
Turn your Gmail into an easy-to-use IT helpdesk that scales with your business. Resolve queries faster and ensure a hassle-free employee experience.
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Assign and track queries arriving in shared inboxes such as ITsupport@ or admin@. Collaborate easily on these queries with anyone across the organization, without messy CCs or forwards.
Manage email queries
Automate routine tasks and focus more on solving complex technical problems. For instance, all queries with the word ‘Repair’ in the subject line can be auto-assigned to a specific team member.
Create smart workflows
Stay on top of all technical issues and requests without switching between multiple tools. Do it all from the comfort of Gmail by using Hiver’s integrations with other third-party platforms such as JIRA, Asana, Slack, and more.
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Get detailed insights into your IT team’s performance with multiple visual reports. Find out key metrics such as response time, resolution time, and more. Even collect real-time feedback from employees to gauge the quality of IT support.
Make data-driven decisions
If you need a collaborative email environment for Gmail, I would highly recommend looking into Hiver.
Watch success story
Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.
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Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.
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From signing up to setting up Hiver, your team can be up and running in a few hours.
Our team of dedicated onboarding specialists have got your back in setting up Hiver.
We’re there for you 24*7, across email ([email protected]) and live chat.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
