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Our thoughts on customer service, team collaboration and productivity

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7 posts
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5 min read    |     Collaboration & Productivity
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go....
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7 min read    |     Customer Service
5 Steps to Improve Higher Education Customer Service
In this blog post, we give you a five-step checklist to improve higher education customer service.
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9 min read    |     Customer Service
Customer Service Automation: Without Losing the Human Touch
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can...
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9 min read    |     Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look...
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4 min read    |     Product Updates
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our...
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2 min read    |     Company news
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
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1 min read    |     Company news
FinancesOnline recognizes Hiver with its 2018 Great UX Award
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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