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Our thoughts on customer service, team collaboration and productivity

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helpdesk
8 posts
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3 min read    |     Customer Experience
Three Reasons To Move Away From Your Helpdesk
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
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2 min read    |     Customer Service
The Crucial Role of Email Management in Hospital Settings
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital...
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11 min read    |     Customer Service
Top 10 SaaS Help Desk Software in 2024
If you run a SaaS business, you know that most of your paid customers are on a subscription plan. Now although this ensures your business gets a steady monthly revenue, it also...
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6 min read    |     Customer Service
Why Hiver Is The Best Groove Alternative
Hiver is the best GrooveHQ alternative that lets you deliver stellar customer service right from Gmail
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10 min read    |     Customer Service
10 Factors To Consider While Choosing a GSuite Helpdesk
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
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2 min read    |     Shared Inbox
Hiver Product Update: Hiver launches Conversation ID for a more organized and efficient way to communicate
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming....
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5 min read    |     Product Updates
Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused...
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14 min read    |     Customer Service
How to Use Gmail as a Helpdesk: A Detailed Guide
Hiver makes doing customer support from Gmail an absolutely seamless and enjoyable experience.
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Collaboration & Productivity
Company news
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Customer Service
Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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