Per voice seat/month, pooled across all voice seats. Additional usage is charged at $0.03 per minute.
Call recordings and transcripts
Automatically save recordings and transcripts with each call.
AI call summaries
Get an AI-generated summary of each call for faster follow-ups.
Call notes
Add notes to calls so your team has the context needed to follow up.
Frequently asked questions
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to purchase the product. If you choose not to continue, your account will be suspended.
No, you do not. You will only be required to input your credit card information when you upgrade to a paid subscription.
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can reactivate your account by upgrading within 7 days of the end of your trial.
Hiver is a proud supporter of organizations that do great things around the world. That’s why we offer discounted pricing for qualified nonprofit organisations. Schedule a demo to learn more about our pricing.
Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace. Hiver in Gmail lives inside your existing Gmail. You can manage shared inboxes, collaborate across teams, build workflows, and use AI to deliver support — all without leaving your inbox.
Choose Hiver Omni if you’re handling conversations across multiple channels (or you don’t use Gmail); choose Hiver in Gmail if Gmail is your team’s home base and most of your support happens over email.
You can manage email, live chat, slack, voice, WhatsApp and socials from Hiver Omni. Higher tiers unlock more channels and advanced routing, so you can start with what you need today and add more as you grow.
Absolutely! We’ll help you migrate your data at no extra cost. Schedule a demo to see how we can assist with the migration.
Protecting your data’s confidentiality, integrity, and availability is central to our mission. Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.
You can add seats in increments. All Hiver plans start at 2 seats. You can increase from 2 to 5, and then in increments of 5 seats (10, 15, 20, and so on).
Shared Inbox Assign, track, and resolve customer conversations with your team from one place.
Tickets Log any customer request as a ticket in one click.
Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.
Tags Categorize and prioritize incoming conversations with Tags like billing, bugs, and more.
Personalized Agent Experience Let teammates work faster with a customized view of conversations across Shared Inboxes.
Custom Views Organize and find conversations quickly by creating filtered views.
Email templates Save answers to common questions so teams can respond faster and stay consistent.
Customers Store and manage customers details so teams get complete context on every interaction.
Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.
Custom Fields Capture details in predefined fields for better context, categorization, and analysis.
Service Level Agreements (SLAs) Set response and resolution targets to keep customer commitments on track.
Customer Satisfaction Ratings (CSAT) Capture feedback with customer satisfaction surveys.
Shifts Manage your team's shift schedule and ensure conversations are only assigned to available teammates.
Channels
Email Connect inboxes from Google, Microsoft, Zoho, and more to manage customer emails efficiently.
Live chat Launch a chat widget on your website or app to support customers in real time.
Voice Handle inbound and outbound calls, alongside other customer conversations.
ADD-ON
ADD-ON
ADD-ON
WhatsApp View and respond to customer messages on WhatsApp directly from Hiver.
SMS Send and receive SMS messages to support customers through text conversations.
Web Forms Capture customer requests in a structured manner and track them as tickets.
Slack Manage customer conversations from private and public Slack channels right from Hiver.
Customer Portal Give customers a dedicated self-service portal to submit and track requests.
Hiver AI
AI Agents Resolve requests end to end, analyze conversations, and automate customer operations.
AI Copilot Help your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
Skills Define step-by-step procedures Hiver AI can follow to resolve complex customer requests across your tools.
Knowledge Hub Create a central source of knowledge that powers Hiver AI to help customers and your team.
AI Knowledge Builder Automatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources.
Customer intelligence Spot risks early with insights into customer sentiment, account health, and churn signals.
AI QA Automatically evaluate your team's responses to score quality, flag gaps, and surface coaching opportunities.
AI Insights Automatically uncover what customers are asking about and spot gaps to improve support quality.
AI Agents
AI Tasks Use AI in Automations to analyze conversations, extract information, and trigger the right next steps.
AI Sentiment Analysis Detect customer tone and emotion to prioritize at-risk conversations.
AI Tagging Automatically categorize all incoming emails by topic or type to improve routing and analytics.
AI Copilot
AI Summarizer Turn long email threads into concise summaries to get context instantly.
AI Compose Polish and refine the tone, grammar, and structure of your replies.
Ask AI Instantly find information from internal docs and generate replies for customer conversations.
AI Suggested Response Get ready-to-send, contextual responses based on your connected knowledge sources.
AI Knowledge Builder
AI Help Center Builder Generate an internal help center from common customer conversations to help your team and Hiver AI answer questions more accurately.
Knowledge Gaps Coming SoonAutomatically spot questions your Help Center can't answer yet, so you know what content to create next.
Knowledge Hub
External knowledge sources Enable Hiver AI to learn from documents in Notion, Confluence, or Google Drive.
AI QA & AI Insights
AI QA Insights See how your team performs against defined quality standards and spot coaching opportunities.
AI QA Coach Coming SoonAutomatically evaluates your team's responses against quality standards in real-time and surfaces gaps.
AI Topics Automatically organizes conversations into topics and subtopics to identify recurring customer issues.
Collaboration
Notes Add private notes to share context and loop in teammates with @mentions.
Collaborators Loop in colleagues outside of your Shared Inbox to get help on customer issues.
Shared Drafts Review and co-write replies in real time before sending them to the customer.
Slack Start discussions with internal teams on Slack without leaving Hiver.
Linked conversations Coming SoonLink related conversations so teammates can understand context and resolve issues faster.
Collision Detection Prevents multiple teammates from working on or replying to the same conversation simultaneously.
Automations
Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.
Round robin assignment Automatically distribute conversations evenly across your team.
Scheduled Automations Trigger actions using date-type custom fields, so reminders and handoffs happen exactly when they should.
Custom Field based Automations Create rule-based automation workflows using Custom Fields as inputs in triggers, conditions, and actions.
App-based Automations Create or update records in connected apps automatically, so teams don’t have to do it manually.
Load balancing Prevent overload by limiting how many conversations each person can be assigned.
SLA and CSAT based Automations Trigger workflows based on SLA status or CSAT ratings, so teams can act on urgent or low-rated conversations.
Skill-based routing Automatically route conversations to teammates based on their skills, e.g., reimbursement emails to payroll specialists.
Individual inbox to Shared Inbox Automation Move relevant emails from personal inboxes into Shared Inboxes to track and manage them with full visibility.
Custom Objects Use your own data sets to power dynamic workflows instead of creating separate rules for every condition.
Make API calls in Automations Build custom workflows that look up, send, or update data in any tool with an API.
Analytics and reporting
Basic reporting Track and analyze the conversations your team handles.
Advanced reporting Analyze support performance with pre-built reports for Tags, users, and more.
Custom reports Build tailored reports to track the metrics that matter to your team.
Custom dashboards Monitor important metrics in one place with custom dashboards.
SLA reports Track SLA performance to spot breaches and improve response or resolution times.
CSAT survey reports Understand how satisfied customers are with their support experience and spot opportunities to improve.
Sentiment reports Track sentiment trends across conversations so teams can spot issues early and improve customer experience.
Business Hours Define your team’s working hours so SLA and performance reports are more accurate.
Scheduled data exports Export reporting data on a schedule for stakeholder reviews, offline analysis, or audits.
Data retention for analytics Access historical analytics data to compare performance over time and track progress.
12 months
18 months
24 months
Live Chat
Customizable chat widget Match the chat widget to your brand with custom colors, logo, heading, and more.
Pre-chat form Collect visitor details before chats start so teammates can personalize replies and follow up later.
Chat templates Pre‑build response templates so teams can handle common questions faster and with consistency.
Chat contact form Let visitors submit email queries through the widget when your team is offline.
Chat transcripts Access full chat transcripts to review context, collaborate, or share records with customers.
Message routing Automatically distribute incoming chats across available teammates for a balanced workload.
Help articles in chat Show relevant Help Center articles in chat so visitors can find answers on their own.
Offline settings Set business hours and show alternative contact options when your team is offline.
Chat alerts Set up notifications that trigger when a chat hasn't been responded to.
Chat CSAT Understand how satisfied customers are with each chat experience.
Help Center
External Help Center Help customers find answers on their own with a public Help Center.
Nested categories Organize articles into categories and sub-categories so customers find answers faster.
Custom branding Make your Help Center feel like an extension of your brand.
Custom domain Host your Help Center on your own domain for a consistent brand experience.
Contact form Let customers contact your team directly from the Help Center when they still need help.
3rd-party code snippets Add tools like live chat, analytics, and engagement apps to your Help Center.
Import existing Help Center Bring existing help articles from Zendesk and other tools into your Hiver Help Center.
Internal Help Center Help your team quicly find internal documents and policies securely.
AI-powered search Let customers ask questions in natural language and get AI-generated answers from your articles.
Multiple Help Centers Create separate Help Centers for different products, teams, languages, or audiences.
Integrations
Slack Send Slack alerts for new conversations, assignments, and mentions.
Zoho CRM View Zoho CRM contacts and deals in Hiver for better customer context.
Pipedrive Access Pipedrive contacts, organizations, and deals in Hiver for more customer context.
Copper View Copper contact and opportunity details in Hiver to understand customer relationships faster.
QuickBooks View customer and invoice details from QuickBooks in Hiver to respond with the right context.
Asana Create, manage, and track Asana tasks from Hiver.
Jira Create, manage, and link Jira issues to customer conversations for smoother cross-team collaboration.
Monday.com Add, update, and view Monday.com items from Hiver to keep work moving across teams.
ClickUp Create and manage ClickUp tasks from Hiver to keep customer follow-ups on track.
Trello Create, edit, and link Trello cards from Hiver to track progress on requests.
Shopify View customer and order details in Hiver to resolve order-related queries faster.
PagerDuty Create, update, and link PagerDuty incidents from Hiver to escalate urgent customer issues faster.
WooCommerce View customer and order details in Hiver to resolve ecommerce queries faster.
Teamleader View Teamleader deal, company, and contact details in Hiver for more customer context.
Hiver MCP Connect Hiver to AI assistants like ChatGPT and Claude to work on customer conversations and explore support data
HubSpot View HubSpot contacts, companies, and deals alongside conversations for better customer context.
NetSuite View NetSuite customer, vendor, and contact details in Hiver to respond with business context.
Salesforce Surface Salesforce context, route conversations using Salesforce mapping, and keep CRM records updated from Hiver.
Hiver API access Use Hiver's APIs to build custom integrations, automate workflows, and connect Hiver with your own tools.
Usage limits
Shared Inboxes Number of Shared Inboxes included.
2
5
Users Number of users who can access Hiver.
10
Unlimited
Unlimited
Automations Number of Automations you can create per Shared Inbox.
10 per Shared Inbox
20 per Shared Inbox
Unlimited
Tags Number of Tags you can create per account.
Unlimited
Unlimited
Unlimited
Email templates Number of templates you can create per account
Unlimited
Unlimited
Unlimited
Email aliases Number of “send from” aliases you can add to each Shared Inbox.
1 per Shared Inbox
Unlimited
Unlimited
Custom Fields Number of Custom Fields your team can create.
2
10
Unlimited
Security and team management
GDPR Compliant with the EU's GDPR to protect the personal data and privacy of EU residents.
ISO/IEC 27001 Certified to ISO/IEC 27001, the international standard for managing information security.
CCPA Compliant with the CCPA to safeguard the personal information and privacy rights of California residents.
SOC 2 Type II Independently audited to SOC 2 Type II, verifying our security and operational controls over time.
HIPAA compliance Handle protected health information with a HIPAA-compliant setup.
Custom roles Create tailored permission roles to control what each team member can access and do.
Single sign on Let users log in securely through your identity provider with SSO. Supports OIDC and SAML.
SCIM provisioning Automatically add, update, and remove users through SCIM.
Support and services
24x7 email and chat support Get round-the-clock help from Hiver over email and chat.
Onboarding assistance Get guided onboarding to help your team set up Hiver faster.
Dedicated success manager Work with a dedicated success manager to get more value from Hiver.
Quarterly team training Get quarterly training to help your team use Hiver more effectively.
Priority call support Get faster help by booking a 30-minute support call directly from Hiver settings.
Get a personalized demo
Connect with our customer champion to get a tour of Hiver catered to your challenges.
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1,000 minutes included 
Call recordings and transcripts 
AI call summaries 
Call notes 
