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Deliver moments of wow with Hiver. Exceed customer expectations by providing a seamless and proactive customer support experience.
60%
of consumers switch to a rival company because of poor customer service.
Automate. Collaborate. Delight
Delegate emails with a single click. Track emails as actionable tasks that have a status: Open, Pending, and Closed. Email status is visible to every team member which helps in keeping everyone on the same page. Providing customer support through Gmail has never been this easy.
Never lose context again. Forget Cc/Bcc/Forwards and communicate seamlessly by using Hiver notes with @mentions to rope in your teammates when needed. Get clearly notified if you and your teammates are replying to the same email through collision alerts and solve customer problems with ease.
Get in-depth analytics to track performance and identify roadblocks. Bid adieu to repetitive tasks with smart workflows and powerful automation that your team will love. Let Hiver handle all the heavy lifting through auto email assignments, workload distribution, and more. Hiver even connects to your favorite business apps.
Hiver works inside Gmail, so there’s nothing for new users to learn and adapt to. You can get started in minutes.
With an intuitive UI built to supercharge agent productivity, Hiver allows you to deliver brilliant support right inside Gmail.
Select the right plan for your business needs and never worry about hidden charges or add-ons again.
The mail management part is the alpha and omega. It’s the core of this service that makes it stand out from competitors. Hiver allows you to manage hundreds of emails without losing the overview.
The collaboration between Hiver and G-Suite (now Google Workspace) to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience.
It's very easy and simple to use but still has all the required features you need in order to customize it for your business and your team. We started off using it only for our customer service and then expanded to using it for our brand team as well. It's great!
Very simple to use, intuitive. Hiver takes the complexity out of email-based customer service/tech support. It's very easy to assign emails and chat/collaborate with others on your team. The tagging system and status options on tickets give you a clear picture of what's being worked on, and by who. We have multiple shared inboxes and using Hiver in conjunction with them makes a big difference in customer experience.
Everything about Hiver is great, including amazing customer service, and so now I want to get rid of our other tools and just use Hiver exclusively.
Hiver has been wonderful! Before Hiver, it was very difficult to verify information that had been emailed between customers and employees, now we’re able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).
Hiver keeps all of my items separated into the folders that we need to access. Easy to view what tasks remain open and what is pending. I love the ability to leave notes for my colleagues on individual emails. Customer service response times have decreased allowing us to improve our customer service.
I highly recommend Hiver for how well it integrates with Gmail. It has helped us tremendously in improving email support, tracking requests, and collaboration!
Hiver is one of the work tools I use daily and also one of my favorites. Hiver is very intuitive, so we have adopted it quite quickly. It has allowed everything to be more organized when managing support tickets, tasks, and customer data in the team from email. Their customer service is excellent, always attentive and responsive.
Hiver has allowed our sales and customer service teams to seamlessly transition accounts and action items between team members. The ability to tag other team members helps ensure everyone is on the same page, and that nothing slips through the cracks. It has greatly increased the organization of our customer communications.
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Lite
/user/month
All the essential tools for getting started with customer service
Most popular
Pro
/user/month
SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service
Elite
/user/month
Custom access control, round robin assignment and uptime SLA for delivering customer delight
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
