Try Hiver For Free
7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
Hiver enhances your Gmail so you can provide stellar personalized customer service to every customer without breaking a sweat.
Manage shared email accounts like support@ and info@. Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.
Support teams rely on Cc/Forwards or external collaboration tools to communicate with other teams regarding some emails.
Combine Hiver’s Gmail-based help desk, Live Chat, and Knowledge Base to scale your multi-channel customer service platform.
Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.
Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.
Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.
User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.
24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
Lite
/user/mo
billed annually
All the essential tools for getting started with delivering quick and empathetic customer service
Elite
/user/mo
billed annually
Custom access control, round-robin assignment and more for delivering customer delight
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
