Hive Mind Webinar

AI vs Human: The future of customer service

Is AI taking over customer service jobs? Do customers really want to talk to bots over humans?

We're bringing multiple customer service experts to get to the bottom of the AI vs Human debate. Don't miss out!

Date : 16 April 2024
Time : 11 AM - 12 PM ET

We've got some amazing speakers!

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Alex Germanbio

Chief Sales Officer

Hiver
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Jan Youngbio

Founder and CCO

JanYoungCX
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Sarah Caminitibio

VP of Customer Success

DNSimple
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Frans Reichardtbio

The Customer Listener

Reichardt & Company
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Kel Kurekgibio

Senior Global CX Manager

Zapier
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What our survey on AI vs Human
Customer Service
revealed

We surveyed 500+ customer service experts in the US to
understand the impact of AI on customer service.

Level of
investments in AI

43%

of organizations are adopting AI to improve customer experience

60%

have seen the benefits of AI in customer support

Tangible benefits of AI in
customer support

26%

of support professionals use AI to automate repetitive tasks

22%

value how AI can predict customer behavior

Ethical concerns
around AI

40%

support staff worry about AI’s independent decision making

31%

worry about AI unintentionally capturing customer data

The future of AI in
customer service

50%

support professionals believe AI and humans will work together

35%

companies are creating a hybrid support model

I’m interested in this discussion

What you’ll learn

In this panel discussion, top customer service experts will dive into
the future of customer service, and AI's influence on it.

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Are organizations and customer support reps equipped to handle AI influx?

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What the end customers want: Human vs AI or Human + AI or AI-alone?

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Is the future of customer service Human vs AI or Human + AI or AI-alone?

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Real-life examples where AI enhances customer experience

Join us for this exclusive discussion.
Limited seats available!

save your seat