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For a customer service team to run efficiently, visibility and communication is key. However, when your team is spread across cities and countries, this isn’t easy.
Hiver helps you communicate with your team faster and more efficiently over email - regardless of the distance. This helps remote teams collaborate over email in a familiar way while ensuring that nothing gets lost in confusion due to distance.
Delegate and track emails effortlessly
Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.
Collaborate with your team using notes
Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing - without relying on external collaboration tools or meandering email threads.
Ensure a high degree of accountability
Get a full history of all actions taken on an email with the activity timeline. Learn when it was marked open or closed, and see the discussions around the email.
Never miss an
email again
Quickly view all unassigned emails in one place. There’s no way you’re missing another email from your colleagues, clients or prospects again.
Make your remote team efficient
Get things done faster with smart Automations
Set up intelligent Automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Get in-depth team performance insights with analytics
Hiver allows you to track key customer service metrics from the Analytics Dashboard. You can use these actionable insights to track your remote team’s productivity, identify areas of improvement, and fix them
Always stay connected and productive
With the Hiver mobile app, remote teams can always access their shared inboxes and collaborate with each other, no matter where they are. You can turn emails into tasks, assign them to teammates, collaborate using notes, send emails faster using templates, and even prevent duplicate replies with collision alerts.
Resources to help you collaborate better
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to
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Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their
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How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case
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Hiver is accessible anywhere. Our remote staff still has the ability to assist their teams with answering emails. Should they have a specific question, they utilize the notes function to leave messages if they can’t get a team member via phone or text. Hiver enables us to be a team no matter where each team member’s location is.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
