Finance Help desk software

Drive financial growth for your business

Bring your team on
the same page

Hiver helps keep your finance team on the same page. Everyone on the team has complete visibility of email threads and statuses. With one-click email assignment, you can easily assign emails to the right team members or decision-makers.

“The assignment function has really improved our day-to-day processes. It’s super easy and extremely convenient.”

Michelle Reznick

Billing and Collections Team Leader, AppsFlyer

“We really like Notes in Hiver. It gives us the ability to @mention team members, and it keeps email threads clean.”

Joshua Fialkoff

COO, Specialty Box & Packaging Co.

No more internal
Cc, Bcc, and Forwards

Forwarding emails, Ccing team members to solve issues related to billing, receivables, bookkeeping, etc., can lead to chaotic inboxes and slow response times. Notes in Hiver bring instant chat-like collaboration and notification features right inside Gmail.

Put your finance help desk on
the fast track with automations

Create smart automation rules based on conditions to manage email load better and delegate emails automatically in a round-robin manner to your team members. Automate your workflows and approval processes so that your team can resolve requests faster.

“I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an “additional person” on my team.”

Nathan Strang

Ocean Freight Operations Manager, Flexport

“Hiver checked all of the right boxes, but what really helped us become successful with Hiver was the ability to measure analytics right out-of-the-box.”

Christina O'Connor

Manager - Finance, Arrive Logistics

Get clear and concise
help desk metrics

Measure customer service help desk metrics such as customer satisfaction and response times. Collect feedback and track trends in team email metrics to proactively improve the customer experience. Easily customize reports for processes such as approvals and reimbursements and export them in a single click for further processing.

A new collaborative Gmail
your finance team will love

1Email delegation
- Turn emails into actionable tasks and assign them to your team members in a single click. Add open, pending, or closed statuses to track them easily.
2Notes and @mentions
- Get instant chat-style, contextual collaboration right beside email threads. Use @mentions to notify team members instantly.
3Tags
- Organize emails into categories with the help of Tags. Find emails faster and perform bulk actions on them easily.
4Collision Alerts
- Prevent email duplication by receiving real time notifications when another user begins working on an email that you’re seeing.