Manage email support, live chat, knowledge base, phone, and whatsapp support - right from Gmail.
Collaborate on invoices, cash collection requests, bookkeeping queries, and more, to ensure company operations run smoothly.
Be there for your employees at all times. Provide accurate responses to queries related to payroll, company policies, benefits, and more.
Stay on top of technical issues your employees face. Assign tickets based on expertise and deliver faster resolutions.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Using a separate help desk wasn't appealing. We've always focused on responding to queries quickly and accurately, and with Hiver, we've gotten better.
Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel and does away with the complexities of a ticketing system.