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Discover how you can meaningfully engage with customers,
partners, and vendors at Google Cloud Next '23
Manage email support, live chat, knowledge base, phone, and whatsapp support - right from Gmail.
Collaborate on invoices, cash collection requests, bookkeeping queries, and more, to ensure company operations run smoothly.
Be there for your employees at all times. Provide accurate responses to queries related to payroll, company policies, benefits, and more.
Stay on top of technical issues your employees face. Assign tickets based on expertise and deliver faster resolutions.
Assign business queries to team members in a click. Give every query a dedicated owner.
Have complete visibility into your team’s workload. Get to know the status of queries in real-time.
Collaborate on business queries with anyone across your organization.
Simply @mention your colleague and write them a note, which sits right next to the email thread.
Automate repetitive tasks with conditional rules. Help your team save time and effort.
For instance, all queries on product bugs can be auto-assigned to a technical expert.
Improve team performance by analyzing in-depth reports and key metrics.
Identify bottlenecks in processes that need fixing. Spot high performers and ones who need coaching.
Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more.
Turn Gmail into one holistic platform to manage tasks, projects, and multiple customer support channels.
Expert tips to drive engagement
Some really cool swag
Fun booth activities
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
Using a separate help desk wasn't appealing. We've always focused on responding to queries quickly and accurately, and with Hiver, we've gotten better.
Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel and does away with the complexities of a ticketing system.
Email Management
Collaboration
Automation
Reporting
Integrations
