Define and grant permission based on what your teammates are responsible for. For example, only managers get access to team analytics or billing information and not the entire team.
Assign roles based on your teammates’ expertise. For example, only experienced team members get the capability to create automations or new email templates.
Define who distributes work to your team. For example, only team leads or senior members can add emails to the shared inboxes or assign emails to other team members.
Get the best out of everyone by defining who does what. For example, junior support reps manage new incoming emails while the more experienced ones take care of problems that have been unresolved for long.
We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.