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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
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Turn Tickets into
Real Conversations
Move away from Zendesk's complexities to simplify customer support.

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See how Hiver works

Works inside your email inbox. No learning curve.
Get set up in minutes
Get personalized
onboarding for free
Access free 24x7 customer
support on all plans
Unfamiliar UI. Complicated
to navigate. May take
months to set up
Pay between $1,500 to $2,800
for personalized support
Upgrade to a premier
plan for 24x7 support

Zendesk costs 1.3x more than Hiver

MUST-HAVE
HELPDESK FEATURES

Shared Inboxes
Live Chat and Chatbot
Voice Channel
WhatsApp
Knowledge Base
Automation
Analytics and reporting
SLAs
Integrations
CSAT

HELPDESK
Software

Large Teams
50+ USERS

	$69,000/ year
	$47,400/ year
Annual Savings	$21,600/ year

Your effective annual savings with Hiver is31.3%

Here’s how much extra you’ll pay Zendesk
for these features

Custom reports and dashboards

135%

Skill-based Auto-assignment

45%

AI Bots

135%

Check out Hiver’s pricing plans

Here’s why ex-Zendesk users
migrated to Hiver

ROI positive in 3 months

If your organization uses Google Workspace, consider using Hiver over a more complex software like Zendesk, which requires you to learn a new interface. Hiver is the best decision we ever made. It turned ROI positive for us within the first three months.

George M

Managing Partner, FutureBooks

Hiver > Zendesk

Zendesk was expensive, clunky, and had features we just didn't need. We had a lot of feedback from customers about being treated 'like a number'. Hiver helps us have natural conversations with customers. It's so much better than the 'here's yourticket number-stand in line' model we had before.

Scott Gellatly

General Manager, itGenius

Great tool in the fight against email noise

We weren't comfortable with Zendesk because of its unfamiliar Ul. Zendesk being a ticketing system turns emails into tickets. Hiver was a great opportunity to leverage the familiarity of Gmail's Ul. It has been a great tool in our fight against email noise and duplication of effort.

Joshua Fialkoff

COO, Specialty Box & Packaging Co.

Hiver > all helpdesks

We tried Zendesk, Salesforce, and pretty much everything that's out there. They were all unfamiliar and complicated. But Hiver being right inside Gmail makes it a breeze to work with.

James McNeil

President & CEO, Daybreak Metro

Hiver is highly recommended, and
for good reasons

FEATURES
Ease of Use	9.1	8.5
Ease of Setup	9.0	7.9
Quality of Support	9.3	8.4
Ease of Admin	9.2	8.2
Meets Requirements	9.0	8.6
Product Direction (% positive)	9.1	7.7
Notes	9.2	8.5
Ticket Collaboration	9.0	8.5
Assignment & Tasks	9.3	8.4
Response Automation	8.9	8.4
Tagging	9.2	8.0
Integrations	8.5	8.1
User, role & Access Management	8.9	8.2