Industry

Real Estate

Location

Atlanta

Real estate is one of the most dynamic verticals to be in. Buyers and sellers contact you on a regular basis and time is of absolute essence here.

It is crucial for you to understand that their clients are anxious. A certain degree of personal touch goes a long way in managing buying and selling processes better.

As a real estate professional, it is important for you to be patient and answer all client concerns no matter how trivial they may seem

A real estate company that thrives by communicating better

Sapir Realty is a full service Property Management Company with a very clear value proposition — fast and effective communication. They thrive on being really fast in attending to customer requests.

Visit their website and you’ll see ‘24/7 maintenance request handling’ and ‘prompt response to tenant requests’ as the main advantages of doing business with them.
It is pretty obvious that these guys take communication very seriously. Oh, and all of it happens on Gmail.

Gmail does badly at collaboration

Sapir Realty would manage Google Groups such as sales@ by sharing credentials among team members — did not fare too well.

Email comes with its inherent set of inefficiencies. It's not great for task assignment, and it does not make for a great place for teams to work together.

  • Forwarding emails to assign them as tasks is a tedious process.
  • Two agents working on the same request is a common sight.
  • The team will never be on the same page about who is working on what.
  • Tracking the status of tasks is unnatural.
  • There is absolutely no way to establish support priority.
  • Internal and external communication will mix often.

Hiver elevates the shared group email experience to a new level by providing a collaborative email environment with all the bells and whistles you can imagine and more.

Founder at Sapir Realty

With Hiver, collaboration becomes a breeze

Sapir Realty already had the email groups set up and Hiver was a natural enhancement.

All they had to do was add the extension to the groups. Here are the enhancements that come with Hiver

  • Assign emails with just a couple of clicks.
  • Everyone knows who is working on what.
  • Two agents never collide working on the same task.
  • View assigned and pending emails from the Gmail sidebar.
  • Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.
  • Use shared email templates for usual responses.