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Insights from the Hive

Research Report

Ai VS Human

The Future of Customer Service in 2024

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Latest articles

4 min read  |  Shared Inbox

Listening, Understanding, Acting: A Blueprint for Customer Satisfaction

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10 Web-Based Help Desks for 2024

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10 Knowledge Management Tools for 2024

5 min read  |  Customer Service

Experts Share Best Practices on Using Support Feedback to Improve Products
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Case Study

“With Hiver, I've visibility on the volume and type of issues that we’re getting and ensure that they're resolved on time.”

David Pinto

Business Development, Kiwi.com

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Report

Customer Service Benchmark Report - 2021

Discover how Hiver helps teams collaborate better and provide remarkable customer service.

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