3 min read | Customer Service
A day in the life of a customer support representative
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
13 min read | Collaboration
11 Things to Keep in Mind While Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
5 min read | Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
3 min read | Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
4 min read | Remote Work
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
8 min read | Remote Work
Short Guide: Delivering Great Customer Service During a Pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...