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Email Delegation
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Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
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Do great customer support, right from Gmail
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Do great customer support, right from Gmail
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Flexport resolves customer emails twice as fast
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Vacasa handles support emails 80% faster
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Boise State University overcomes critical email challenges
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New Hope Fertility Center provides 2X faster customer service
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Remote Work
6 posts
4 min read | Customer Service
A day in the life of a customer support representative
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
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11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
5 min read | Customer Service
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
Everything you need to know about shared inboxes
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3 min read | Remote Work
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
4 min read | Remote Work
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
12 min read | Remote Work
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...
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[Research] Customer Service Benchmark Report – 2021
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
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