Our thoughts on customer service, team collaboration and productivity

We’re back with some exciting product updates from the Hiver town! The last quarter has been focused on introducing nifty timesavers and...

When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers...

Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.

Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...

In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.

Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...

Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as...