All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration, and productivity

Categories
dropdown
Productivity
13 posts
Post Picture
8 min read    |     Customer Experience
The complete guide to building a customer service strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
Post Picture
4 min read    |     Customer Service
How to write good internal notes for support
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
Post Picture
5 min read    |     Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
Post Picture
5 min read    |     Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
Post Picture
3 min read    |     Productivity
Hiver updates: Custom reports, Workload distribution, and more!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as...
Post Picture
5 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
Post Picture
1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
Post Picture
8 min read    |     Productivity
12 commandments to detox your inbox in 2019
New Year resolutions are passé. Yes, I said it.   Towards the end of the year, your imagination goes into overdrive and you come up with the most inspiring ideas. Ideas that...
Categories
dropdown
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Post Picture
[Research] Customer support in the eyes of consumers in 2020
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
Post Picture
[Ebook] Productivity handbook for G Suite users
View all resources
Post Picture
How to organize your Gmail inbox in 15 minutes: Seventeen secrets
Post Picture
Google Collaborative Inbox: 5 reasons you should not use it
Post Picture
Write awesome customer service emails: Rules and templates
Post Picture
Gmail Labels: everything you need to know
Post Picture
Everything you need to know about Shared Inbox
1
2
Loved by G Suite customers
across 30+ countries
G2 Badges
Get in touch with us
Hiver Apple Store Hiver Play Store