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Hiver

Our thoughts on customer service, team collaboration, and productivity

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Productivity
13 posts
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9 min read    |     Customer Service
The Complete Guide to Effective Customer Support Troubleshooting
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
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9 min read    |     Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
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4 min read    |     Customer Service
How to write good internal notes for support
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
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5 min read    |     Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
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5 min read    |     Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
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3 min read    |     Productivity
Hiver updates: Custom reports, Workload distribution, and more!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as...
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6 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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