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Our thoughts on customer service, team collaboration, and productivity

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Productivity
10 posts
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5 min read    |     Customer Service
How to use Workload Distribution in Hiver for a happier customer service team
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to...
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3 min read    |     Productivity
Hiver updates: Custom reports, Workload distribution, and more!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as...
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6 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
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1 min read    |     Collaboration
Hiver’s commitment to organizations at the frontlines of COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last one month changed from wait-and-watch to overnight...
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8 min read    |     Productivity
12 commandments to detox your inbox in 2019
New Year resolutions are passé. Yes, I said it.   Towards the end of the year, your imagination goes into overdrive and you come up with the most inspiring ideas. Ideas that...
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10 min read    |     Productivity
20 time-saving Chrome extensions for real estate teams
Real estate industry is a highly competitive one. If you don’t take your opportunities, someone else will.  Every real estate team is...
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10 min read    |     Productivity
Customer onboarding in SaaS: mistakes and how to avoid them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
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3 min read    |     Productivity
Gmail Tips and Tricks To Make You More Productive At Work
Here are the best Gmail tips and tricks to make you more productive at work.
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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