Introducing Hiver Lite – enabling faster collaboration for growing teams

2 min read
Company News
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For eight years, we at Hiver have been working towards the pursuit of making email collaborative for teams.

One of the most rewarding parts of my job (apart from getting to know that employees are happy with the food menu through Glassdoor), is to talk to our customers and understand how they incorporate Hiver in their daily workflow.

And the more I talk to them, the more I realize how refreshingly varied the business use case is. Each time.

Need to manage customer orders from Gmail?
✅ Check.

Want to equally distribute support workload right from Gmail?
✅ We got you covered.

Want to handle all invoices from one place?
✅ Hiver it is.

It’s been our mission to help teams work more efficiently over email by enabling better collaboration.

But in all these years, we’ve realized that for many small companies and early-stage startups, even a cost-effective solution such as Hiver can be cost-prohibitive.

That’s why, today we are launching Hiver Lite with the objective to help small businesses grow faster with better email collaboration.

We made this move as we realized that many of these companies end up relying on inefficient methods like Google Groups or log into the same account in order to share emails.

The worst of all is when they have to forward and CC emails in order to bring it to someone’s notice – which basically means they write more emails in order to take care of one email.

These are all productivity-eating tasks – insignificant in singularity but take up monstrous proportions when analyzed through the team lens.

In the end, these startups end up spending a lot more in terms of time than what they saved with money.

With Hiver Lite, founders and CEOs will get all the core functionalities of a collaborative shared inbox – right from the ability to assign emails, to adding contextual notes for coworkers, to automatic detection of duplicate responses, to email templates, and to the ability to share drafts.

We have seen to it that it’s the most cost-effective shared inbox solution in the market. The product will scale as businesses scale. The automations will get more powerful, analytics will get deeper, and businesses will be able to set up their own Business Hours and SLAs.

Hiver, on average, saves every company 264 hours a year by ensuring the right email is surfaced to the relevant stakeholder while also affording team-wide workflow visibility to the managers.

If you’ve been unsure about using a shared mailbox solution to manage your Google Groups, this is probably the right time to give it a shot.

I invite you to try out Hiver Lite. Our customers say getting started with Hiver is a breeze but we still have our friendly support agents right there for you in case you need any help setting up.

Get a 14-day free trial of Hiver Lite. No Credit Card required.

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Niraj is the CEO and Co-founder of Hiver - a customer service solution that works within Gmail. Niraj can be reached on Twitter at nirajr.