Email open tracking in Hiver is a feature that a lot of our users love. However, with our continued focus on expanding our Shared Mailbox functionality, we have not been able to focus on the email tracking feature, which requires a lot of engineering effort to improve and enhance.
Our lack of focus on this feature has led to a lot of users having a less than amazing experience using this. We have spent a lot of time thinking about this, and we have decided to discontinue this feature for the time being, and bring it back after we build it from the ground up to be more dependable and richer in functionality.
Email Tracking in Hiver will be discontinued on 10th October, 2017. There are many alternatives available for using this feature in Gmail, and many of them have free plans. We hope you’ll be able to adopt one of these products.
We promise that when we bring this feature back, it will work beautifully, and would be enhanced to include more functionality like tracking for file opens and reports.