1 min read | Company News
GrexIt is now Hiver
Ever wondered where our name “GrexIt” comes from? Grex, in Latin, means crowd or flock. Back in 2011, when we were starting work on our new product which would help...
6 min read | Customer Service
Why Customer Success is a Crucial Metric for Your SaaS Startup
If you think that customer success is just another buzzword thrown around by SaaS entrepreneurs and service industry professionals, think...
9 min read | Customer Service
How To Build a Customer Centric Culture in Your Organization
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly...
5 min read | Customer Service
7 Signs That Your Customer Regrets Choosing You
When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don’t,...
5 min read | Email
How To Effectively Follow Up With Your Potential Clients Without Irritating Them
Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of...
4 min read | G Suite
7 Add-Ons for Google Docs & Sheets Every Business User Needs
Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that might not...
1 min read | Customer Service
[Infographic] How Customer Experience affects your Business
Did you know that while choosing a new service, customers give twice as much importance to good service as a low price. And, people are way...