Use case
Manage Shared Inboxes
Manage Google Groups
For Teams
Client Services
Support Teams
Finance Teams
Operations Management
IT Admins
Remote Teams
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Customers
Pricing
Resources
Blogs
E-books
Case Studies
All Resources
Request a Demo
Created with Sketch.
Created with Sketch.
Want us to send you awesome content?
Subscribe
Blog
Blog
Product
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
Industries
Logistics
Real Estate
Travel
Manufacturing
Education
Non-profits
Information Technology
Financial Services
Customers
Pricing
Resources
Blogs
Popular customer support channels and how to optimize them
A detailed guide to customer satisfaction surveys
Your Guide to Nailing a Customer Service Job Interview
The complete guide to building a customer service strategy
11 things to keep in mind while managing a remote customer service team
Read Blog
Case Studies
Logistics
Flexport resolves customer emails twice as fast
Travel
Vacasa handles support emails 80% faster
Education
Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
All Case Studies
E-books
Guide to shared inboxes
Gmail as a help desk
Productivity handbook for G Suite users
The state of email report 2019
Free Tools
Email productivity calculator
Email revenue calculator
All Resources
Subscribe
Get a Demo
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Our thoughts on customer service, team collaboration, and productivity
Categories
4 min read | Email
20 Phrases You Should Never Use in an Email
There are some unspoken etiquette rules that dictate what is and isn’t acceptable for an email. This article lists 20 phrases that you should never use in emails.
4 min read | G Suite
Getting the most out of Google Contacts
The remarkable third-party support for Google’s offerings has proved invaluable for strengthening Google Contacts.
4 min read | Email
17 Email Phrases To Help You Get The Desired Response
Tricks and unwritten rules that will make your emails rock.
Everything you need to know about shared inboxes
Download
1 min read | Product Updates
Introducing New Features
Introducing Scheduled Emails, Email Reminders, Dedicated Notes, Email Templates, Collision Detection, and Email Tracking
5 min read | G Suite
Advanced Gmail Tips — Manage Email like a Pro
Methods and Tools to make sure you are using your Gmail inbox efficiently.
3 min read | Productivity
Gmail Tips and Tricks To Make You More Productive At Work
Here are the best Gmail tips and tricks to make you more productive at work.
4 min read | G Suite
A Quick-Guide to help you choose between Google Docs and Microsoft Office
Google Docs has made giant strides in functionality and now seems ready for mainstream usage as the suite of choice for your business.
10 min read | Customer Service
6 Ways to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, especially when there are so many players in the market vying for the same customers that you are targeting. However, if you play your cards...
Categories
All
Collaboration
Company News
Customer Experience
Customer Service
Email
G Suite
Logistics
Product Updates
Productivity
Remote Work
Shared Inbox
Featured resources
[Research] Customer support in the eyes of consumers in 2020
Managing shared inboxes: Old-school vs The Hiver Way
[Quiz] How much time are you wasting on emails
[Ebook] How to get Gmail to work as a help desk
[Ebook] Productivity handbook for G Suite users
View all resources
Popular resources
How to organize your Gmail inbox in 15 minutes: Seventeen secrets
Google Collaborative Inbox: 5 reasons you should not use it
Write awesome customer service emails: Rules and templates
Gmail Labels: everything you need to know
Everything you need to know about Shared Inbox
21
22
23
24
Subscribe
Loved by G Suite customers
across 30+ countries
Get in touch with us