10 min read | Customer Experience
A detailed guide to customer satisfaction surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
10 min read | Customer Service
Your Guide to Nailing a Customer Service Job Interview
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
9 min read | Customer Experience
The complete guide to building a customer service strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
11 min read | Collaboration
11 things to keep in mind while managing a remote customer service team
Here are 11 things that you must keep in mind while managing a remote customer service team.
4 min read | Customer Service
How to write good internal notes for support
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
13 min read | Customer Experience
How to Build a Knowledge Base
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
5 min read | Customer Service
How to provide effective customer service for B2B customers
In this post, we take a deep dive into the world of B2B customer service and B2B customer service best practices.