10 min read | Customer Service
How the Pros Handle Customer Service Challenges
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
9 min read | Customer Service
The Complete Guide to Effective Customer Support Troubleshooting
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
12 min read | Customer Experience
The Complete Guide to Customer Engagement
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
9 min read | Customer Experience
Customer Journey Mapping: Guide to Designing Superior Customer Experiences
Customer journey mapping is a way to visualize the customer experience across different brand touchpoints. Here’s a guide to help you...
2 min read | Company News
Hiver now delivers 24×7 customer support – Story of how and why we did it
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
6 min read | Customer Service
Mistakes to avoid while purchasing customer service software
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service...
7 min read | Customer Experience
How will CX evolve in 2021? Hear what these Customer Experience leaders have to say
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.