5 min read | Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
13 min read | Customer Experience
How to dramatically improve customer experience (And ways to motivate your team)
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care....
13 min read | Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...
4 min read | Customer Service
Hiver is now a customer service solution: The story behind our new positioning
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution –...
3 min read | Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
8 min read | Customer Service
12 step guide to choosing the best customer service software
Today, customers have a wide range of options to reach companies: live chat, social media, or the most popular of them all – Email...
9 min read | Customer Service
11 must-have Customer Service Skills + How to develop them
Did you know that offering great customer service can help you achieve a higher ROI from 71% of your customers? Memorable customer...