4.6

Hiver star logo

out of 500+ reviews

World’s 1st Gmail-based Helpdesk

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Deliver fast and empathetic customer service right from Gmail -
without having to learn and adapt to another tool

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Trusted by over 1500 companies across the world

Run customer support right inside Gmail. No-fuss.

Hiver helps you easily access, assign and track emails coming to
your shared customer service account

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Hiver makes email customer
service a delightful experience

Create accountability with email ownership and status

Hiver makes sure every email coming to your customer service email address has a clear status. You can assign emails to team members, ensuring clear accountability and timely responses to your customers.

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Hiver shared mailbox reviews
Hiver shared mailbox reviews

Collaborate on support
emails. No CCs required.

Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context.

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Automate repetitive tasks.
Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important.

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Hiver shared mailbox reviews
Hiver shared mailbox reviews

Improve customer support and
team performance with analytics

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction ratings.

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Our customers love us for good reason

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With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!

Nathan Strang Ocean Freight Operations Manager, Flexport
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Hiver text quotes

Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

Christian Sibayan Manager - Field Operations and Systems, Oxford Business Group
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Hiver text quotes

Since we started using Hiver to manage customer queries, I’ve seen a huge uptick in the efficiency levels of our staff.

Jennifer Nguyen Operations Associate at New Hope Fertility Center
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Hiver helps us have natural conversations with customers. It’s so much better than the ticketing model we had before.

Scott Gellatly General Manager, itGenius
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I look at Hiver as a detail-oriented person who keeps everyone on the same page and ensures no information gets lost.

Bartek Marczak Operations Manager, BNI Alberta South
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Hiver text quotes

Hiver is simple and no-fuss. We were able to hit the ground running from day 1, and the customer service is fantastic.

Luke Thompson Co-owner, Visiting Angels - Wisconsin
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resolves queries

25%Hiver case study logo

faster

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handles support tickets

80%Hiver case study logo

faster

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achieved a

100%Hiver case study logo

SLA success rate

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support is

50%Hiver case study logo

more efficient

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