Come together to serve your customers - right inside Gmail

Helpdesks get in the way of great customer service. Hiver helps your team deliver an amazing customer experience by helping them collaborate within Gmail

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4.6
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reviewed by 350+ users

Christian Sibayan
improved resolution time by

50%Hiver arrow

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Trusted by over 1500 companies

Do brilliant customer service - right inside Gmail

Hiver helps you easily access, assign and track emails coming to your shared customer service account

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So, what are you looking for?

Hiver makes email customer service a delight for your team and customers

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From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.

Johanny Rodriguez Associate Director of Account Managers at Bergen Logistics
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Hiver text quotes

With Hiver, I have much better visibility into where an issue is on the resolution path. We've completely stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50%-100% more time. It is essentially like having an additional person on my team.

Nathan Strang Ocean Freight Operations Manager at Flexport
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 hiver customer virginia  hiver customer virginia
Hiver text quotes

Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive.

Jennifer Nguyen Operations Associate at New Hope Fertility Center
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