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Most helpdesks are expensive and complicated to use. But not Hiver - it brings email, live chat, knowledge base, and voice communication inside Gmail.
Manage email, live chat, and voice channel support from Gmail's left panel.
Build internal and external knowledge bases to drive self-service and deflect queries.
Collaborate on business queries with anyone across your organization.
Simply @mention your colleague and write them a note, which sits right next to the email thread.
Automate repetitive tasks with conditional rules. Help your team save time and effort.
For instance, all queries on product bugs can be auto-assigned to a technical expert.
Improve team performance by analyzing in-depth reports and key metrics.
Identify bottlenecks in processes that need fixing. Spot high performers and ones who need coaching.
Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more.
Turn Gmail into one holistic platform to manage tasks, projects, and multiple customer support channels.
Manage email support, live chat, knowledge base, phone, and whatsapp support - right from Gmail.
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Collaborate on invoices, cash collection requests, bookkeeping queries, and more, to ensure company operations run smoothly.
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Be there for your employees at all times. Provide accurate responses to queries related to payroll, company policies, benefits, and more.
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Stay on top of technical issues your employees face. Assign tickets based on expertise and deliver faster resolutions.
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Switching between apps at work
Do everything from Gmail
No need to learn an alien interface. Hiver is extremely intuitive to setup and use.
Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.
Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.
Only pay for the features that you need. No hidden costs, no extra costs for training or support.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate help desk wasn't appealing. We've always focused on responding to queries quickly and accurately, and with Hiver, we've gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel and does away with the complexities of a ticketing system.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
Multi-channel Support
Collaboration
Automation
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