New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here


The simplest path to customer delight

Hiver enhances your Gmail icon so you can provide stellar personalized customer service to every customer without breaking a sweat.

*No credit card required
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Trusted by over 1500 companies across the world

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Sweep customers off their feet with fast, meaningful communication

Best Usability

Designed to make your job easier

Hiver works on top of Gmail and is designed for simplicity - that means you don’t have to learn another solution. Onboarding a new member is like taking a walk in the park.

HelpDesk High Performer

Powers up as you scale

User-friendly collaboration features, automations to power up productivity, advanced analytics to keep you on top of your metrics - we grow as your business grows.

Shared Inbox Best Relationship

Always there for you ❤️

24/7 support no matter how much you pay us, a 9.3 rating on Quality of Support by G2, and a team that's always rooting for your success.

Run customer support from inside Gmail. No-fuss.

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Transform your Gmail to deliver great support

Everything you need for providing
world-class support

Manage customer
conversations at scale

Manage shared email accounts like [email protected] and [email protected] Assign emails with a single click, track which emails are open, pending or closed, collaborate with colleagues using Notes, and categorize emails through Tags - all inside Gmail.

  • Collaborate faster with colleagues
  • Track status of emails
  • Foster accountability
Learn more about Shared Inboxes
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Analyse and improve your customer service

Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business.

  • Identify areas of improvement
  • Increase agent productivity
  • Measure customer satisfaction
Track key metrics
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Automate repetitive tasks.
Focus on customer happiness.

Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Focus on what’s truly important.

  • Round-robin assignment
  • Rule-based automation
Goodbye mundane tasks
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Connect your favourite apps with Hiver for a seamless experience

Integrate your most-used apps with Hiver and manage them right inside Gmail. Spend more time getting work done, and less time bouncing between screens.

  • Improve speed and efficiency
  • Enhance visibility
Start free trial
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Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based help desk, Live Chat, Knowledge Base, Voice Channel, and WhatsApp Channel to scale your multi-channel customer service platform.

  • Manage emails efficiently
  • Provide real-time support via chat, voice call, or WhatsApp
  • Empower customers to self-serve
Start free trial
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Our customers love us for good reason

Join the 8000+ teams that are using Hiver to deliver a great customer experience

* 7-day free trial | No credit card required
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