Hiver helps you easily access, assign and track emails coming to your shared customer service account
Hiver helps you collaborate seamlessly with your team by helping you keep internal and external conversations clearly separated, yet in context. Write notes to teammates to have quick discussions that will continue to live next to emails and provide future context.
Have contextual discussions
Remove the grunt work out of customer service. Automate repetitive tasks that eat away your team’s productivity. Auto-assign emails based on predefined rules, distribute workload with round-robin assignment, focus on what’s truly important.
Assign emails automatically
Improve your customer service with insights into workload distribution, SLA violations and team performance. Build custom reports to measure metrics specific to your business. Find out what your customers think through customer satisfaction surveys.
Track key metrics
From a leadership perspective of managing a team, Hiver has some immense benefits. It gives managers high visibility into the team and how they’re doing. It makes it extremely easy to see the response to emails, and track the average first response time.Johanny Rodriguez Associate Director of Account Managers at Bergen Logistics
With Hiver, I have much better visibility into where an issue is on the resolution path. We've completely stopped missing emails. I would say trying to achieve this level of team coordination without Hiver would take 50%-100% more time. It is essentially like having an additional person on my team.Nathan Strang Ocean Freight Operations Manager at Flexport
Because Hiver is accessible anywhere, our remote staff has the ability to assist their teams with answering emails. Should they have a specific question for their teammates, they utilize the Notes function to leave messages. Hiver doesn’t bind our employees to have to be in the office to be productive.Jennifer Nguyen Operations Associate at New Hope Fertility Center