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No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Resolve your email queries
faster within your inbox

Assign, track and collaborate on emails coming to your shared inbox. Drive visibility, accountability and efficiency with Hiver. Get started from Day 1.

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See how Hiver works

*No credit card required

10,000+ teams use Hiver to simplify email management

Never miss an email with Hiver

Delegate emails as tasks automatically

Assign/Re-assign emails to the right team member based on skill or round-robin method
Track the status of all emails and efficiently manage your team's workload

Collaborate without forwards and CCs

Create and share email templates and drafts for prompt query resolution
Loop in your colleagues with notes and @mentions. Prevent duplicate responses with collision alerts

Adhere to SLAs and prioritize emails before it's too late

Create SLA policies within your inbox to ensure timely responses to queries
Monitor emails close to a SLA breach with custom SLA policy violation reminders

Say goodbye to the old way of
managing emails

Hiver is your better alternative to uncomplicate email management.

	Collaborative Inbox
Email task assignment	Manual	Manual and automated
Change email status	Limited	Full access
Email task visibility	Limited	Customised view
Internal discussions
Preventing duplicate replies
Reporting
Customer satisfaction surveys
SLA & business hours
AI and automation for inbox

Here’s what your inbox superpowers will look like

Create and save responses as email templates and share them with your team to deliver faster and consistent responses.

Leave detailed notes for team members to handoff queries effectively, without having to forward emails.

Managers and supervisors can follow email threads of interest to get notified of progress made on queries and escalations.

Turn lengthy emails into brief notes, boosting agent handoffs and quick issue resolution.

Categorize your shared inbox or selectively share emails within your team.

Resolve internal and external queries by easily collaborating with teams across your organization.

Create a combination of filters to bucket email conversations and save them for quick access.

Categorize business communication based on type or priority using Email Tags, for faster access.

Selectively share emails with cross functional teams through private and public permalinks.

50%
reduction in first
response time
250%
Increase in
efficiency
60%
Reduction in first
response time
100%
SLA success
rate
100%
increase in
productivity
50%
decrease in email
resolution time

I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
read case study
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
read case study
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
read case study
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
read case study
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
read case study
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, Flexport
read case study

FAQs

What is a shared email mailbox?

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions.

How do I turn my email into a shared mailbox?

Turning your email into a shared mailbox involves configuring your email settings to allow multiple users to access and manage the mailbox. Hiver, with its advanced shared inbox capabilities, enables teams to seamlessly convert their inbox into shared inbox, fostering better collaboration and efficiency in handling customer queries.

Why use a shared inbox?

A shared inbox enhances team collaboration and efficiency by centralizing email communication, making it easier to manage customer queries, assign tasks, and ensure no email goes unanswered. Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction in a seamless and integrated manner.

What are the 4 D's of email management?

The 4 D's of email management are Delete, Do, Delegate, and Defer. Hiver can enhance this process by efficiently organizing emails into categories, allowing for quicker delegation and follow-ups, thus streamlining communication and task management.

How do you effectively manage emails?

Effective email management involves organizing your inbox, prioritizing important messages, and using tools to automate repetitive tasks. Hiver enhances this process by offering shared inboxes, email delegation, and automation features, making team collaboration and customer support seamless and efficient.

What is the best way to organize your email?

The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times.